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Call Center Opens Lines For Small Business Owners And Workers


Assistance for Business Community Available at (833) 320-1919 Starting Thursday, April 23

Concord, Calif. (April 23, 2020) – The Workforce Development Board (WDB) and Board of Supervisors are pleased to announce the opening of a new call center to meet the needs of Contra Costa businesses impacted by the COVID-19 pandemic. The call center, created with the support of the county’s Economic Development arm of the Department of Conservation and Development (DCD) and Employment and Human Services Department (EHSD), will offer information and resources to help businesses navigate the current economic climate. The WDB COVID-19 Call Center will operate Monday through Friday from 8:30 a.m. to 5 p.m., starting Thursday, April 23, 2020.

“As part of our #BounceBackContraCosta campaign, WDB’s staff is prepared to provide helpful information and resources to assist callers in accessing various federal, state and local programs that are available during this time,” explained Donna Van Wert, WDB Executive Director. “We recognize our local business owners and their employees are dealing with critical concerns, and may want extra support as they work through this unprecedented economic predicament.”

Businesses and workers facing an unanticipated decrease in the demand for certain goods and services, can reach WDB staff members who are equipped to provide information and resources for dealing with lay-offs, insurance needs, federal small business loans, and payroll subsidies. The WDB call center team can also assist with tapping into programs to reduce utility costs, access online career training, payroll protection, and other business services.

The WDB COVID-19 Call Center is reachable at (833) 320-1919. WDB staff are highly trained and knowledgeable, and have extensive experience supporting business leaders and job seekers with education, training, resources, partnerships and public programs.

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