From the Contra Costa District Attorney’s Office:
Martinez, California – The Contra Costa District Attorney’s Office announces that PetSmart
LLC entered into a Stipulated Judgement on June 23rd and will pay 1.46 million dollars for
overcharging customers, false advertising, and unfair competition.
District Attorney Diana Becton said that “The law in California is clear: businesses must be
accurate in charging for goods and services. For customers, it’s important to monitor items
scanned at a register and scrutinize your receipts to make sure you are not being overcharged.”
The outcome of the multi-county lawsuit against PetSmart includes court orders that prohibit the
company from engaging in false or misleading advertising and charging an amount greater than
the lowest price posted for an item. Moreover, PetSmart must implement additional audit and
price accuracy procedures in its California stores for a three-year period to ensure compliance
with pricing accuracy requirements, including notifying customers of their right to be charged
the lowest currently advertised price for any item offered for sale.
PetSmart will pay $1,250,000 in civil penalties, $100,000 in restitution to support consumer
protection enforcement efforts, and $110,000 for investigative costs incurred by various counties.
Because of this legal action, PetSmart has implemented new policies and procedures to improve
pricing accuracy with routine audits, detailed record keeping, and in-store signage to notify
customers about the lowest advertised price for items.
The lawsuit was filed in Santa Cruz County. In addition to Contra Costa County, Plaintiffs
include Sonoma County, Alameda County, Marin County, San Diego County, Ventura County,
and Los Angeles County. Deputy District Attorney Bryan Tierney prosecuted the case for the
Contra Costa County District Attorney’s Office – with assistance by the Contra Costa
Department of Agriculture/Weights & Measures.
If members of the public believe they have been overcharged by businesses, contact our office at: